Well, now that I’ve moved into a new role as Solution Architect for Enterprise Social at Microsoft, I thought I’d better get my act in gear and get back to blogging.
So as my Blog gets re-customized after a server failure and I figure out a new Theme on Social I’ll be pointing out and commenting on some recent events in Enterprise Social.
To kick things off, here’s a recent video podcast I delivered for customers and friends.
Watch CAT present a Podcast on Enterprise Social and what it’s like to Work Like a Network
See you all real soon!
Originally, I was going to post about the Kindle because I just ordered one and the implications of the Kindle to the publishing industry are overwhelming. But I didn’t receive it yet and I thought I would capture that real time instead (maybe even video?).
Instead, I’ve been thinking over the past year how Twitter can be valuable for collaboration not only within an enterprise but also between an enterprise and their customers. There’s been web chatter about Twitter’s secret monetization strategy and my theory is that they may be heading down this commercial path as more enterprise marketing organizations are beginning to leverage twitter for brand communications.
I’ve been a twitter user for more than a year. I’ve primarily used it as a mechanism to update fans on what I’m doing and finding out what kinds of things are interesting to them so as to incorporate these ideas into the podcast. I’m amazed at how quickly Knitters (yes, with a capital K!) have caught on to the value of tools like Twitter and Plurk and how they manage to incorporate Twitter/Plurk into their knitting work flow.
- Cries out for help on pattern errors
- Show and Tell on completed projects
- Latest news in the industry
- Updates from conferences and festivals
These are just a few off the top of my head.
So how can an enterprise leverage Twitter?
It’s ironic that just yesterday the discussion came up about how our organization is using Instant Messaging for better collaboration within our IT process and business processes. It’s more timely than email, there are broadcast capabilities and there is a sense of immediacy that email doesn’t provide. It also includes attachment possibilities like email but is lighter weight.
I think Twitter, (hosted on the intranet or externally) is an interesting approach as well. Since Twitter is an Opt-In or Subscription based platform, it cuts down on spamming messages and really targets people or messages that are valuable to the subscriber.
- Group activities can be announced as they occur this way all team members could subscribe to the group members to monitor broadcast current issues and status
- Senior leaders can use it to keep the enterprise up to date on their activities. It’s not as cumbersome to twitter as it is to blog for someone of this level.
- HR/Corp Communications organizations can update the enterprise on timely events and respond to concerns
- Project teams can coordinate around the world and share progress and discussions.
- Announcements to customers about product releases and announcements
- Communications to customers on upcoming events
Again just a few ideas.
What about in your enterprise, are you using Twitter now or can you consider other approaches and uses for Twitter in your enterprise?
Starting this new blog and Twitter, I’ve been struggling all day to figure out how to clearly distinguish my persona of Technology and New Media versus The Avid Knitter (LetsKnit2gether)
I believe that the audiences for each of these are going to be different in most cases. For example, I doubt that new media folks are going to care that I just finished knitting a sweater for my nieces. On the other hand, the knitters don’t really care that I’ve just discovered the latest tools for setting up Business Intelligence and Analytics Data Wharehouses.
Both fields interest me greatly, one my occupation and the other my avocation. So how does one keep them separate?
Let’s start with Facebook. Seems like there’s no chance of separating here. You must use your name to create a login. You can not segment your friends or the status/content you post to target only certain friends.
LinkedIn seems to be the easiest as most knitters don’t use this site other than their professional persona, however, there’s not much “social” going on there anyway. So who cares anyway.
What I think needs to happen is a new platform that defines your Profile of Persona. When you sign up for a new social network you define the Persona for that network by pointing back to this Profile of Persona. Kind of like a wallet with different pockets for different persona the way you have for separate credit cards. Any chance of this ever happening?
Share your experiences. How do you get it to work.